Documents
Customer Satisfaction
Our complaint and appeal processes, customer feedback forms and procedures. Surveys and application forms are filled in online; agreements requiring a signature are downloaded to your computer.
Complaints & Appeals Process Flowchart
S-RF-GE-0110 R04
PDF · TR · 444 KB
ViewCustomer Complaint & Appeal Notification Form
S-FRM-KK-0600 R02
Customer Satisfaction Survey
S-FRM-KK-0630 R04
Customer Feedback Procedure
S-PRO-KK-0120 R19
PDF · TR · 368 KB
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