TÜV AUSTRIA SILA KALİTE

Documents

Customer Satisfaction Survey

This survey is conducted to measure your satisfaction so that we can serve you better. For topics you rate as "Not So Good" or "Very Poor", we will get back to you and take the necessary actions. Thank you for your time.

S-FRM-KK-0630 R04

General Information
How long have you been working with TÜV AUSTRIA SILA KALİTE?
How did you first hear about TÜV AUSTRIA SILA KALİTE?
Which services did you receive from TÜV AUSTRIA SILA KALİTE? *
Which services did you receive from competitors?
How would you rate our "Service Delivery Performance"?
ExcellentVery GoodGoodNot So GoodVery Poor
Meeting your service requests on schedule and providing regular updates
Technical analysis of the service and its application in the field
Feedback on deviations and unexpected developments observed in the field
The service compared with competitors
How would you rate our "Reporting"?
ExcellentVery GoodGoodNot So GoodVery Poor
Compliance of reports with standards and customer requirements
Timely preparation and delivery of reports
Adequacy and clarity of the documentation
How would you rate our personnel technically and communication-wise?
ExcellentVery GoodGoodNot So GoodVery Poor
Staff knowledge of the service content and ability to solve your problems
Friendly conduct, healthy communication and attention to your issues
Regular visits / reaching out to learn your opinions
How would you rate our "Pricing and Payment Policy"?
ExcellentVery GoodGoodNot So GoodVery Poor
Price of the service compared with similar services on the market
Progress payments and invoices reflecting the service provided
How would you rate our "Company Image"?
ExcellentVery GoodGoodNot So GoodVery Poor
Being a trustworthy company
Caring about customer satisfaction
Keeping you informed about new services and capabilities
As a long-term business partner
Evaluation
Which factors influenced your decision to work with TÜV AUSTRIA SILA KALİTE?
Would you like to continue working with TÜV AUSTRIA SILA KALİTE? *