Documents

Customer Satisfaction Survey

This survey is conducted to measure your satisfaction so that we can serve you better. For topics you rate as "Not So Good" or "Very Poor", we will get back to you and take the necessary actions. Thank you for your time.

S-FRM-KK-0630 R04

General InformationStep 1 / 8

How would you rate our "Service Delivery Performance"?

	Excellent	Very Good	Good	Not So Good	Very Poor
Meeting your service requests on schedule and providing regular updates
Technical analysis of the service and its application in the field
Feedback on deviations and unexpected developments observed in the field
The service compared with competitors

How would you rate our "Reporting"?

How would you rate our personnel technically and communication-wise?

	Excellent	Very Good	Good	Not So Good	Very Poor
Staff knowledge of the service content and ability to solve your problems
Friendly conduct, healthy communication and attention to your issues
Regular visits / reaching out to learn your opinions

How would you rate our "Pricing and Payment Policy"?

How would you rate our "Company Image"?

	Excellent	Very Good	Good	Not So Good	Very Poor
Compliance of reports with standards and customer requirements
Timely preparation and delivery of reports
Adequacy and clarity of the documentation

	Excellent	Very Good	Good	Not So Good	Very Poor
Price of the service compared with similar services on the market
Progress payments and invoices reflecting the service provided

	Excellent	Very Good	Good	Not So Good	Very Poor
Being a trustworthy company
Caring about customer satisfaction
Keeping you informed about new services and capabilities
As a long-term business partner